Written Interview | Pursuit Concierge

WRITTEN INTERVIEW FOR MEMBER HAPPINESS COORDINATOR

The majority of our communication with our members is via email. Gathering and presenting complex information clearly and succinctly is a basic requirement for this position. We look forward to receiving your responses and seeing how your mind works through a variety of scenarios.

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Written Interview Questions
Below are some real examples of tasks we've taken on for our members. We would like to see how you approach these requests, what your communication style is, and how much time it took to provide a response.
Scenario 1 | Curating Experiences
One of our members wants to dine with a couple of friends but only if there's safe outdoor seating and reservations can be made.
Draft an email to the client letting them know what you've found.*
How did you find and verify them?*
How long did it take you to find them?*
Scenario 2 | Navigating A Tough Situation
You booked a gutter installation for a member with a company we know and trust. You get an email from the member saying the technician did a terrible job and has photos to support it. Tools were left behind, there are dents and damage to the gutters, and it was just overall poor workmanship.
What do you write to the member in response?*
What are your next steps with the vendor and what do you say to them?*
How much time did it take to prepare your response?*
Scenario 3 | Finding Specific Information
One of our members has asked us to procure a curated list of contacts for an event. You are to find 5 media folks in the future of marketing technology. Add their name, organization, Twitter, LinkedIn, and one supporting article they've written on the subject to a Google Sheet that has access for anyone with the link.
Draft your message to the client letting them know what you've found and include the link there.*
How did you find and verify them?*
How long did it take?*
Scenario 4 | Finding Specific Services
One of our members wants to compare 3 dentists near their home in Wallingford that is accepting new patients. They also want to know how much the initial visit is.
Draft your email to the client with your findings.*
How did you find and verify them and their rates?
How much time did it take to prepare your response?*
Scenario 5 | Navigating the City
One of our members has samples to pick up from her home in Phinney Ridge that need to go to the following locations: United Tile, Daltile, Bedrosian, and Associated Flooring in SoDo.
In which order should you visit these locations for the most efficient route?*
How much time did it take to outline the route?*
Scenario 6 | Curating Gifts
One of our members wants to send a gift to a friend who was in a bike accident recently. His budget is $200 and he wants 3 gift ideas to consider.
Please draft your email to the client with the options.*
How did you determine what gifts to offer?*
How much time did it take to prepare your response?*

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WRITTEN INTERVIEW FOR MEMBER HAPPINESS COORDINATOR

Step 1 of 2

Written Interview Questions

Scenario 1 | Curating Experiences

Scenario 2 | Navigating A Tough Situation

Scenario 3 | Finding Specific Information

Scenario 4 | Finding Specific Services

Scenario 5 | Navigating the City

Scenario 6 | Curating Gifts

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