FREQUENTLY ASKED QUESTIONS

Who are your members?
Our member base is diverse in age, profession, and financial status. We work with artists, attorneys, entrepreneurs, students, and the elderly through the greater Seattle area.

We find that the common threads that link our members are that they are kind, motivated, and compassionate people who wish to live intentionally. They have reached the limit of how much they’d like to take on each day and are ready for some relief.

How do I become a member?

Our membership is currently closed as our last day of service will be May 31st, 2023.

What do I get with my membership?

Our monthly membership is designed to empower you in work and in play. Gain access to our on-demand personal concierge team, take advantage of free concierge services each month, and get inspired by tips on how to delegate more effectively and find fulfillment in everyday life. Learn more here.

How do you bill for services?

Exchange chips for services to chip away at your to-do list!
Familiar tasks are assigned a chip value. Unique tasks are billed at a rate of 1 chip per quarter-hour. Each chip is $25.

You will automatically be billed one the first of the month for what you used the previous month.

1 chip: Small, straightforward tasks.

“Please schedule an appointment with Mr. Plumber for sometime in the next few weeks.”

2 chips: Tasks that require some insight.
“Please provide a reputable plumber in my neighborhood.”

 
3 chips: Complex tasks.
“Please review the estimate for accuracy and book the service.”
 

4+ chips: In-person or deep research tasks.
“Please oversee the plumber appointment while I’m away on holiday.”

 
How do I track my chips?

Your chips are logged in real-time and billed automatically on the 1st of each month. At any point through the month, a detailed chip report can be provided to show exactly what we’ve done for you and when – just ask!

We’re also happy to honor any budget you set for your investment in our services (you are ultimately investing in your own time by bringing us in to help after all). Just let us know what that amount is and we’ll provide a courtesy notice once you reach that threshold. 

Is my information confidential?
Absolutely. Discretion is a top priority. We’ll never share who our members are (unless your name is required for a reservation) and your information is safely secured in our database. The most sensitive information such as passwords, credit cards, and account numbers are dual encrypted and double password protected on LastPass.
How do you handle purchases on my behalf?
Upon registering for our services, a credit card is safely secured in a dual encrypted, double password protected account for membership dues. You may elect to have us hold on to multiple cards for various purposes.

Whenever possible, we process approved third-party payments with the designated card on file. If cash or check is required for the transaction, we can arrange a pick-up for an additional chip fee.

Transactions that exceed $200 require written confirmation from the member.

Where are your services offered?
We are located in Fremont, Seattle which empowers us to offer in-person concierge services from Edmonds to Renton and Seattle to Redmond.

Our virtual concierge services, however are offered worldwide!

What is your most common request?
We process a broad spectrum of requests but if we had to boil it down, the most common requests are:

  • booking appointments
  • researching and booking travel
  • organizing fun local adventures
  • managing the hiring process for families and small businesses
  • researching unique and obscure information
  • ordering gifts
What can I delegate to you?
So long as the request is safe, legal, and moral we can help get it done. Whatever sits on your to-do list or wishlist is fair game. Acting as your personal assistants, we do a lot of the tasks in-house. Whenever we feel it’s best to bring in a specialist, we’ll make sure you’re connected with reputable options.

We love to take over the tasks that are perpetually put off, that interfere with your ability to focus on what’s most important, or that bring stress into your life.

There are times when that dreaded task truly must be done by you. In that case, we make sure you have the resources you need and will help keep you accountable to your own goals.

We invite you to send us even your most peculiar requests. We’ll find a way to help you someway, somehow!

How do I delegate something to your team?

When the thought pops up, our members can send it our way via:

How long does it take to complete a request?
Of course, it depends on the complexity and the urgency of the request but we try our best to process all requests within 24 – 48 hours.

What typically slows down the process is waiting to hear back from relevant third parties or from the requester.

We do request reasonable expectations for completion time and encourage our members to send us their tasks sooner rather than later.

How do I track a request's progress?
Every request is given its own ticket that’s easy to track. You’ll receive our responses by email but you can always come back to the Member Dashboard to reply or check on its status.

You have a birdseye view of every task you’ve delegated and can see if we’re hard at work, waiting to hear back from you or a vendor, or have marked it complete.

Who are the service providers you work with?
Sometimes to get the job done, we need to bring in specialists. From graphic designers to attorneys to pet sitters, we want to pair you with the right fit.

Though we have preferred vendors who have proven their trustworthiness and integrity, we have no allegiance to any one service provider. If you have someone you already love to work with or need multiple recommendations, we’ll do our best to vet every person we bring your way.

When can I send something your way?
Though we’re hard at work from 8am to 6pm Monday through Friday, and Saturday by appointment, responses and new requests can be submitted at any time.
ASK A QUESTION