FREQUENTLY ASKED QUESTIONS
Who are your members?
We find that the common threads that link our members are that they are kind, motivated, and compassionate people who wish to live intentionally. They have reached the limit of how much they’d like to take on each day and are ready for some relief.
How do I become a member?
If we agree that we’re a match, we will send you a registration link via email. It only takes a few minutes to fill out and once submitted, you’re officially a Pursuit Concierge member!
What do I get with my membership?
Our monthly membership is designed to empower you in work and in play. Gain access to our on-demand personal concierge team, take advantage of free concierge services each month, and get inspired by tips on how to delegate more effectively and find fulfillment in everyday life. Learn more here.
How do you bill for services?
Exchange chips for services to chip away at your to-do list!
Familiar tasks are assigned a chip value. Unique tasks are billed at a rate of 1 chip per quarter-hour. Each chip is $25.
You will automatically be billed one the first of the month for what you used the previous month.
1 chip: Small, straightforward tasks.
“Please schedule an appointment with Mr. Plumber for sometime in the next few weeks.”
2 chips: Tasks that require some insight.
“Please provide a few plumbers in my neighborhood that are highly reviewed.”
“Please compare a few quotes for this project and set an appointment for next week.”
4+ chips: In-person or deep research tasks.
“Please find a plumber who can be at my house at midnight on New Year’s Eve.”
How do I track my chips?
Your chips are logged in real-time and billed automatically on the 1st of each month. At any point through the month, a detailed chip report can be provided to show exactly what we’ve done for you and when – just ask!
We’re also happy to honor any budget you set for your investment in our services (you are ultimately investing in your own time by bringing us in to help after all). Just let us know what that amount is and we’ll provide a courtesy notice once you reach that threshold.
Is my information confidential?
How do you handle purchases on my behalf?
Whenever possible, we process approved third-party payments with the designated card on file. If cash or check is required for the transaction, we can arrange a pick-up for an additional chip fee.
Transactions that exceed $200 require written confirmation from the member.
Where are your services offered?
Our virtual concierge services, however are offered worldwide!
What is your most common request?
- booking appointments
- researching and booking travel
- organizing fun local adventures
- managing the hiring process for families and small businesses
- researching unique and obscure information
- ordering gifts
What can I delegate to you?
We love to take over the tasks that are perpetually put off, that interfere with your ability to focus on what’s most important, or that bring stress into your life.
There are times when that dreaded task truly must be done by you. In that case, we make sure you have the resources you need and will help keep you accountable to your own goals.
We invite you to send us even your most peculiar requests. We’ll find a way to help you someway, somehow!
How do I delegate something to your team?
How long does it take to complete a request?
What typically slows down the process is waiting to hear back from relevant third parties or from the requester.
We do request reasonable expectations for completion time and encourage our members to send us their tasks sooner rather than later.
How do I track a request's progress?
You have a birdseye view of every task you’ve delegated and can see if we’re hard at work, waiting to hear back from you or a vendor, or have marked it complete.
Who are the service providers you work with?
Though we have preferred vendors who have proven their trustworthiness and integrity, we have no allegiance to any one service provider. If you have someone you already love to work with or need multiple recommendations, we’ll do our best to vet every person we bring your way.