F.A.Q.

 

FAQ

find clarity and solutions

 

General

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[v_tab title=”Who could benefit from Pursuit’s services?” ]We believe everyone from the lazy to the overwhelmed can benefit from our assistance! New moms, single parents, small business owners, over-worked employees, travelers, you name it! To learn more about how our services can help, visit the benefits page. [/v_tab]

[v_tab title=”Who are the service providers you use?”]We are always happy to use your preferred service provider. In the case you are looking for someone new, we have a reliable network of dedicated professionals to access.[/v_tab]

[v_tab title=”Can I purchase your services as a gift?”]Absolutely! Let’s help your loved one do more of what they love![/v_tab]

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Chip Blocks

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[v_tab title=”How can I make a request?” ]To make our services as accessible as possible there are a few ways to submit a request. We recommend using the Member Dashboard. If you’re on the go, you can always send an email to

If you’re on the go, you can always send an email to accounts@pursuitofseattle.com or shoot us a text at 206 552 9211. [/v_tab]

[v_tab title=”What is a chip?” ]Chips included in your Chip Block are exchanged for services.  Requests start at 1 chip and increase depending on time or effort involved to complete the task. You can see the full Chip Menu here. [/v_tab]

[v_tab title=”What happens if I run out of chips?” ]For your convenience, if you’ve purchased a Chip Block and you have four or fewer Chips available in your account we will automatically purchase a new Chip Block to ensure your service remains interruption-free. We will notify you when you have 5 or more chips remaining.

You may cancel your Pursuit Concierge Membership at any time. Cancellations must be requested in writing with 5 or more Chips available on you Chip Block to avoid being charged for the chip renewal. [/v_tab]

[v_tab title=”Can I upgrade/downgrade my membership?” icon=””]Absolutely! If you find you need more chips on a regular basis and want to upgrade to a different membership we’re happy to make that happen at any point. If you would like to reduce your Chip Block, please notify us when you have 5 or more chips. [/v_tab]

[v_tab title=”How do I cancel my Chip Block membership?” ]You may cancel your Pursuit Concierge Membership at any time. Cancellations must be requested in writing with 5 or more Chips available on you Chip Block to avoid being charged for the chip renewal.[/v_tab]

[v_tab title=”How do I know how many chips I have?”]Head to the Member Dashboard and click Track my Chips. There is also a link to your Chip Tracker the base of every Request Response.[/v_tab]

[v_tab title=”Where are your services offered?” ]Our headquarters are located in Fremont, Seattle. Our neighborhood is aptly dubbed “The Center of the Universe”, so we are well positioned within the city for in-person requests. If you are outside of Seatle city limits, there may be a chip fee applied to account for travel.

Fortunately, much of what we offer is virtual so we are thrilled to be able to help people globally.  [/v_tab]

[v_tab title=”When can I make a request?” ]Members  may submit a request at any time. If your mind starts reeling just as your headed for bed, just shoot us a text with your list and we’ll get to them for you.

Our hours of operation are 8AM to 6PM, Monday through Friday and 10am to 2pm on Saturday.  We always do our best to complete requests on the same day but please allow 12 working hours for a response. The ability to perform requests may depend on the operational hours and availability of other service providers.[/v_tab]

[v_tab title=”How do I pay for services and purchases?” ]

We keep credit card information securely on file for Membership dues and online/phone orders.

You may also enroll for an Akimbo card. These FDIC-insured pre-paid debit cards allow us to make purchases with cash, online or in-person. To learn more please visit Akimbo’s website.

In some cases, we will pick up/deliver cash or credit cards from your home or office, for an additional chip fee.[/v_tab]

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Live Fully

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[v_tab title=”Can I add packages?”]Feel free to mix and match the Live Fully packages. You may add another package at any point.[/v_tab]

[v_tab title=”Does the membership include the cost of activities?” ]Short answer: no. The membership dues cover the costs of planning fully personalized experiences that fit with your schedule. The costs associated with the experiences are paid for separately.[/v_tab]

[v_tab title=”Can I cancel my membership?” ]You may cancel within the first 60 days of your membership for a refund, minus a $350 cancellation fee. After 60 days, you may transfer your membership to an individual of your choosing.[/v_tab]

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